Terms And Conditions

Thank you for using the online platform (“Website”)(www.neurologysleep.com.sg) of Singapore Neurology & Sleep Centre. We hope to provide online access to medical information, products and services which serve your healthcare needs. These terms and conditions explain your rights and responsibilities in using this online platform (www.neurologysleep.com.sg).

The following describes the terms on which Singapore Neurology & Sleep Centre offers you access to our online services. This agreement is effective immediately upon acceptance by users. Please read and accept all of the terms and conditions in and linked to, this Terms of Use and Privacy Policy. By accepting these terms, you agree that this Terms & Conditions of Use and Privacy Policy will apply whenever you use www.neurologysleep.com.sg. These terms and conditions govern your use of this website; by using this website, you accept these terms and conditions in full. You agree to use the Website and any Service responsibly, and in a manner that is not: unlawful, threatening, harassing, abusive, defamatory, slanderous, libellous, harmful to minors, vulgar, gratuitously violent, obscene, pornographic, indecent, lewd, invasive of another’s privacy, or racially, ethnically or otherwise offensive, hateful or abusive. If you disagree with these terms and conditions or any part of these terms and conditions, please not use this Website or its Services.

The terms of use listed here may be modified periodically for different purposes. Please check back regularly to keep up with the updates. We reserve the right to amend any of these terms and conditions at any time at our discretion. We will inform you of any revisions by a notice posted on this website with the effective date. Your continued use of our platform and services constitutes your acceptance of the revised terms and conditions.

Service Availability

Our Website services are mainly intended for use by people residing, businesses, and companies in Singapore. We DO NOT accept online orders from outside of Singapore. Certain products or services are only available for online purchase for existing patients, these items are billed upon confirmation.

As a condition of your use of the Website, you agree that:

  • You are an individual and are at least 18 years of age
  • You have the authority and capacity to enter into a binding legal obligation
  • Your use of the Website will at all times comply with these Terms & Conditions
  • If you elect to create an account on the Website, you may only make legitimate purchases for
  • Services that comply with the letter and spirit of the terms of the respective offers; and safeguard your password and supervise the use of your account, and understand and agree that you are responsible for your own use and the use of your account by anyone you allow to access it.
  • You represent that you are the authorised owner and signatory of any Stripe or other payment facilitation service or credit card provided to us to pay the Agreed Price
  • You represent that you have the right to provide any and all information you submit to the Website, that the information is only about yourself, and that all such information is accurate, true, current and complete.
  • If you are accessing the Platform in Singapore and are subject to the provisions of the Personal Data Protection Act (PDPA) 2012 (Act 26 of 2012) of Singapore, you agree that Singapore Neurology & Sleep Centre is authorised to collect, use and disclose any personal data (as defined in the PDPA) concerning you which may be provided by you in accordance with the purposes set out in these Terms & Conditions and in our Privacy Policy (which may be updated and posted on the Website from time to time), and consent to such collection, use and disclosure.

Your Account

You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18 years old, you may use this Website only with authorization from a parent or legal guardian. Singapore Neurology & Sleep Centre reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.

Using this Website

Unless otherwise stated, Singapore Neurology & Sleep Centre owns the intellectual property rights in the Website and material on the Website, all these intellectual property rights are reserved. You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions. You may not republish material from this website, show any material from the website in public, reproduce, duplicate, copy or otherwise exploit material on this website for a commercial purpose, edit or otherwise modify any material on the website, or redistribute material from this website.

You must not use this website in any way that causes, or may cause, damage to the Website or impair the availability or accessibility of the Website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity. You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software. You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to this website without express written consent. You must not use this website to transmit or send unsolicited commercial communications. You must not use this website for any purposes related to marketing without express written consent. While using this Website, you will not: violate any laws, third party rights, or our policies, use our Website or services if you are not able to form legally binding contracts, are under the age of 18, or are temporarily or indefinitely suspended from our Website; circumvent or manipulate our fee structure, the billing process, or fees owed to the Company; take any action that may undermine the feedback or ratings systems; distribute viruses or any other technologies that may harm the Website, or the interests or property of users of the Website; copy, modify, or distribute content from the Website and the Company’s copyrights and trademarks; or harvest or otherwise collect information about users, including email addresses, without their consent; or use existing user accounts or create new user accounts in order to circumvent or avoid buying or selling limits, restrictions, holds or other policy consequences.

Violations of this policy may result in a range of actions, including: Limits placed on account privileges; Account suspension or termination; Criminal charges or claim for damages; Limitations on Quantity.

The information on this Site is believed to be complete and reliable; however, the information may contain typographical errors, pricing errors, and other errors or inaccuracies. Errors will be corrected as soon as practicable. We reserve the right to: Revoke any stated offer; Correct any errors, inaccuracies or omission; Make changes to prices, content, promotion offers, product descriptions or specifications, or other information without obligation to issue any notice of such changes (including after an order has been submitted, acknowledged, shipped or received). We also reserve the right to limit quantities (including after an order has been submitted and/or acknowledged) and to revise, suspend or terminate an event, promotion at any time without notice. The inclusion of any products or services on this Website at a particular time does not guarantee that the products or services will be available.

Your Status

By placing an order through our site, you warrant that: You are legally capable of entering into binding contracts; You are resident in Singapore.

Processing of Online Orders

After placing an online order, you will receive a call or an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All online orders are subject to acceptance by us, and we will confirm such acceptance to you either during our telephone conversation or email. All orders placed online will be fulfilled within 15 business days once payment has been made in FULL by the payment option you select after confirmation of your order, unless otherwise advised. Business days exclude Saturday, Sunday and Public Holidays.

Price, Purchase and Payment

The price of any Products will be as quoted on our site from time to time, except in cases of obvious error. Our site contains various Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product’s correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our site we might at our discretion decide to honour the lower (incorrect) price or either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection. We are under no obligation to provide the Product to you at the incorrect (lower) price even after we have provided you with an email confirmation. You should read the item’s information such as price, shipping charges, etc. and other terms and conditions (if applicable) before purchasing an item. We take no responsibility and assume no liability for any loss or damages to a buyer arising from shipping information and/or payer information entered by the buyer or wrong remittance by the buyer in connection with the payment for the items purchased. We reserve the right to check whether a buyer is duly authorized to use certain payment method, and may suspend the transaction until such authorization is confirmed or cancel the relevant transaction where such confirmation is not available.

Cancellation & Refunds Policy

No cancellation of orders are permitted by customers after the placement of orders. All money paid to us which constitute payment for the orders shall not be refunded. Products once sold cannot be returned, exchanged or refunded.

Delivery of Goods: The time for the product to reach you after the payment are rough estimates and hence a guarantee is not given with respect to the date and time of delivery.

Shipping: It is the user responsibility to ensure that the shipping address being supplied is real and compliant with local laws.

Our Liability

We warrant to you that any Product purchased from us through our site is of satisfactory quality. Our liability in connection with any Product purchased through our site is strictly limited to the purchase price of that Product.

Events Outside of Our Control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”). A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following: Strikes, lock-outs or other industrial action; civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; impossibility of the use of public or private telecommunications networks; or the acts, decrees, legislation, regulations or restrictions of any government. Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.


We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. We use your information only as described in our Privacy Policy. We view protection of users’ privacy as a very important community principle. We store and process your information on computers that are protected by physical as well as technological security devices. You can access and modify the information you provide us and choose not to receive certain communications by signing-in to your account. We use third parties to verify and certify our privacy principles. For a complete description of how we use and protect your personal information, see our Privacy Policy. If you object to your Information being transferred or used in this way, please do not use our services.

Charging Policy

We will charge a user’s credit card, Stripe account or other payment processing account for confirmed purchases through the Website. The amount charged will be equal to the Agreed Price.

Credit Card Payment

In a credit card transaction, you must use your own credit card. Singapore Neurology & Sleep Centre will not be liable for any credit card fraud. The liability to use a card fraudulently will be on the user and the onus to ‘prove otherwise’ shall be exclusively on the user.

Proprietary Rights

You acknowledge and agree that the content, materials and other components (including but not limited to logos, graphics, button icons and page headers) available on the Website are the property of Singapore Neurology & Sleep Centre and are protected by copyrights, trademarks, service marks or other proprietary rights and laws. You agree not to sell, license, rent, modify, distributed, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works from content or materials on the Website. Use of the content and materials for any purpose not expressly permitted in these Terms & Conditions is prohibited.


The information in this website is provided as a guide for people interested to know more about Neurology, Sleep Medicine and related subjects, and not intended to constitute professional advice or to replace a proper medical consultation. Visitors to our webpage are advised to consult a physician or other qualified health professional regarding treatment of all of their health problems. If you have any specific questions about your medical condition, you should consult your doctor or other professional healthcare provider. You should not delay seeking medical attention, disregard medical advice, or discontinue medication or treatment because of the information on this website. Any medical information obtained from this website should be reviewed with an appropriate healthcare provider to determine its applicability to your particular condition. Great care has been taken to maintain the accuracy of the information provided on this website. However, Singapore Neurology & Sleep Centre and its employees are not responsible nor liable for errors or any possible consequences arising from any treatment or action taken by any person reading or following the information contained in this website. We are not responsible for the contents or reliability of any other websites or other resources (books, articles, videos) to which we provide a link and do not necessarily endorse all the views expressed within them. Visitors who use this website and rely on any information do so at their own risk. All materials on this site are protected by copyright and intellectual property laws and are the property of Singapore Neurology & Sleep Centre. The contents of this website should not be quoted or reproduced in any form without permission.

If you are currently taking prescription medicines and also intend to take a nutritional or herbal supplement, we advise you to check with your doctor that the combination of your medication and supplements is suitable.

Always read and follow the manufacturer’s detailed information and directions which accompany the product. Never exceed the recommended intake unless professionally advised to do so.

Women who are pregnant or planning a pregnancy should consult their doctor before taking any health supplement product.

Keep all supplements out of the reach of children.

The information on www.neurologysleep.com.sg is meant for educational use only. It should not be regarded as substitute for detailed medical advice, treatment or diagnosis.

No Warranties

Singapore Neurology & Sleep Centre will make reasonable efforts in order to maintain efficient services of the website. However, we cannot guarantee continuous or secure access to our services, and operation of the Website as it may be interfered with by numerous factors beyond our control. Accordingly, to the extent legally permitted, we exclude all implied warranties, terms and conditions. We are not liable for any loss of money, goodwill, or reputation, or any special, indirect, or consequential damages arising out of your use of our Website and services.

Risk of Loss

The items purchased from our Website are shipped by a third party carrier pursuant to a shipment contract. As a result, risk of loss and title for such items pass to you upon our delivery to the carrier.

Unavailability of Site; Termination; Fraud

We may alter, suspend, or discontinue this Website in whole or in part, at any time and for any reason, without notice or cost. We may, in our sole discretion, terminate or suspend your use or access to all or part of the Website or your account or membership, for any reason, including without limitation, breach of these Terms & Conditions of Use. If at any time, we notify you that your access to or use of the Website or your account is terminated, you must cease and desist from all such access or use immediately. We reserve the right to cancel, delay, refuse to ship, or recall from the shipper any order if fraud is suspected. In the event your membership or account are terminated, the restrictions regarding intellectual property matters, the representations and warranties, indemnities, and limitations of liabilities set forth herein (as well as any other of your obligations which by their nature should survive termination) will survive termination.

Telemedicine (Teleconsultation)

In view of the fluctuating and unpredictable global pandemic situation, Teleconsultations with a specialist for ADULTS with NEUROLOGICAL or SLEEP DISORDERS are offered in extenuating circumstances such as when in-person medical consultations (which are ideal) are not possible. Such Teleconsultations are generally made available to existing patients on active follow-up at Singapore Neurology & Sleep Centre to facilitate enquiries, refills of certain medication and other non-urgent issues. New adult patients will not be accepted via the Teleconsultation platform unless there are exceptional circumstances. Acute or urgent matters are not suited to this platform: In case of any medical emergency, please seek medical attention immediately or call 995 for Emergency Services.

Teleconsultation is not a substitute for in-person medical evaluation. Please see your primary care doctor if possible instead of using Teleconsultation. Do not delay seeking medical attention from a doctor or hospital, especially where there are serious or life-threatening circumstances.

Information you provide during Teleconsultation should be accurate, up to date and pertain to yourself. Additionally, you agree to update and maintain such information to ensure that it is true, accurate, current and complete at all times. Medical certification of illness and prescriptions are not available through the Website. For Teleconsultations, please ensure that the internet connection is of sufficient quality to host a video consultation safely, otherwise poor video and audio quality may affect the experience of teleconsultation. Singapore Neurology & Sleep Centre will not be responsible for disputes that arise from internet connectivity issues. Nor will there be any refund of payment.

Teleconsultation Privacy, Security & Etiquette: It is required that the patient prepares ahead of time to participate in the Teleconsultation, in a quiet and private place, where only the patient is present in the room where the video session is being held. For elderly or disabled patients who require help to participate in the video, a caregiver may be present. There must be no audio/video recording of the session by the patient. It is necessary that the patient (and any caregiver) act with proper decorum in speech and action during the Teleconsultation. Failure to comply with these requirements can result in termination of the video session with no refund or rescheduling of the Teleconsultation.

Third Parties

Our Platform may contain links to third-party Web sites (“Third-Party Sites”) and third-party content (“Third-Party Content”) as a service to those interested in this information. You use links to Third-Party Sites, and any Third-Party Content therein, at your own risk. We do not monitor or have any control over, and make no claim or representation regarding, Third-Party Content or Third-Party Sites. We provide these links only as a convenience, and a link to a Third-Party Site or Third-Party Content does not imply our endorsement, adoption or sponsorship of, or affiliation with, such Third-Party Site or Third-Party Content.

Limitation of Liability

You waive and agree not to assert any claims or allegations of any nature whatsoever against us arising out of or in any way relating to your use of our Website and all associated Services, the content or the materials contained in or accessible through our Website, including, without limitation, any claims or allegations relating to the alleged infringement of proprietary rights, alleged inaccuracy of content, or allegations that we have or should indemnify, defend or hold you harmless from any claim or allegation arising from your use or other exploitation of our Website. You use our Website at your own risk.

Without limitation of the foregoing, we shall not be liable for any loss of profits, loss of use, or other economic loss or any damages of any kind, whether direct, indirect, special, consequential, punitive or otherwise, whether in an action in contract, tort (including but not limited to negligence) or otherwise, arising out of or in any way connected with the use of our Website, the Services, the content or the materials contained in or accessible through our Website, including without limitation any damages caused by or resulting from your reliance on any content or other information obtained from or accessible via our platform. If, notwithstanding the foregoing, we incur any liability which cannot be excluded by law, our aggregate liability, whether in contract, warranty, tort (including negligence, whether active, passive or imputed), product liability, strict liability or other theory, arising out of or relating to the use of the site shall not exceed fifty Singapore Dollars.


As part of the services provided, we may send you notifications or emails about articles or materials that may interest you. You may unsubscribe by contacting us or by indicating your preferences in our platform.


You will indemnify and hold us harmless from any claim or demand made by any third party due to or arising out of your use of our Website and the breach of any of the terms herein, or the infringement of any intellectual property or other right of any person or entity in connection therewith.

Storing credit card information

Your credit card information and other financial data needed to process your payment are collected, encrypted and stored by our third party payment processor, Stripe. Stripe is an online payment service provider which is certified to be a PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. Please visit https://stripe.com/docs/security/stripe if you want to understand the security measures Stripe employs.

Storing of personal information

Singapore Neurology & Sleep Centre shall take commercially reasonable steps to safeguard the data you provide or we collect during your interaction with Singapore Neurology & Sleep Centre and shall not have any responsibility in connection with any unauthorised access, use or transactions of these data.

Singapore Neurology & Sleep Centre may store and use your data on its servers for purposes including, without limitation, the review of the performance, feedback and/or functionality of the Singapore Neurology & Sleep Centre Website, and the carrying out of data analytics in connection with provision of Singapore Neurology & Sleep Centre Services subject to the confidentiality and other provisions contained in this agreement.

Contact Us

If you have any questions please contact us:
By email at enquiries@neurologysleep.com.sg

5 January 2023